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Hosting Specifications

DATA CENTER SPECIFICATIONS

ODDtech.net's primary datacenter sits on top of dual OC192-BLSR4 SONET Rings. These SONET rings provide our Data Center with Tier 1 connectivity to numerous network carriers. It provides our clients with the fastest, most reliable Internet connectivity, unmatched by any other hosting provider in the industry.

We currently have 780 Mbits of bandwidth allotted are currently utilizing 27% of that bandwidth during peak times and 21% at off-peak times. Our bandwidth is expandable up to Dual OC-192's. Additional bandwidth will be allocated as needed. By purchasing bandwidth from seven backbone providers, over 98% of the Internet is viewed as a private network from our data center. This network architecture provides ODDTech.net's customers with unparalleled network performance and network availability.

General Specifications:

Rack UPS devices and server power management systems to ensure uninterrupted service. UPS devices deployed in parallel redundant configuration with N+3 redundancy to diesel generators.

200 tons of air-conditioning to 30,000 sq. ft of static free and humidity-controlled (40% (+/- 5%)) server rooms keep our data center running at a chilly 58 degrees (+/- 2 degrees) which ensures maximum server reliability. All air-conditioning in configured with N+3 redundancy. Gas based fire suppression systems protect each server in case of a fire.

Emergency backup systems that include a 245,000 watt diesel powered generator capable of powering our data center for more than one 240 hours. We have a contract for emergency refueling that can take place within 30 minutes notice.

Full daily client-content backups and hourly system backups ensure no data loss to any our data center housed server. Each week a complete tape backup is taken to ODDTech.net's offsite fire-proof storage facility to ensure no data loss in the event of natural disaster.

ODDTech.net's facilities contain a separate, limited-access room for its co-located servers.

Network Specifications:

Bandwidth - our data center has 5 DS-3 connections and 2 OC-3's for maximum redundancy - 45Mbits to E.spire; 45Mbits to Sprint; 45Mbits to Global Crossing; 45Mbits to PSINet; 45Mbits Genuity; 155Mbits to Qwest; and 155Mbits to InterNAP.

In addition to the DS-3 and OC-3 connectivity, our data center is lit with 50 T1 connections to UUNET. Currently 0% utilized at peak times of the day (T1's used in emergency fiber cuts only).

BGP4 is being used on all border and core routers to ensure the closest and quickest path between every request is utilized.

Routers - 2 Cisco 7513's are the core routers of our data center; 4 Cisco 7206VXR's are the border routers of our data center. All are configured with Cisco's hot standby routers protocol (HSRP) which will re-route traffic around network failures

Switches - 1 Cisco Catalyst 6500 Series Etherswitch with full GigE connectivity; 50 Cisco Catalyst 3500 Series (used as hot replacement units only in case of a card failure in the Cat 6500); and 300 Cisco Catalyst 2924XL's Network Interface Cards - Intel & 3Com 100Mbps Ethernet Adapters

Racks - 19'' and 23" seismically braced

Cabling - Category 5 & Category 6

Our data center is a carrier-neutral facility with cross-connects available to all bandwidth providers on 10Mbps, 100Mbps or 1000Mbps (GigE) connections.

Security Specifications:

24/7 Guard on duty

50 Motion detectors

100 Internal cameras

24/7 Secured access with key swipe entry, thumb print verifier and a double-locking man-trap at every door within the data center and on exterior

24/7 Alarm monitoring by police, fire and emergency

Personnel Specifications:

Senior Level Systems Administrators maintain the UNIX servers

Junior Level Systems Administrators work with Senior Level to help ensure everything in Data Center is done on-time

Microsoft Certified Systems Engineers maintain the Windows 2000 servers

Microsoft Certified Professionals assist MCSE's in their daily duties

Network Monitoring Specifications:

24/7 monitoring of all servers by trained professionals

Custom monitoring software monitors all vital web ports to ensure no loss of connectivity or data.

We monitor our data center from our secondary data center, so all firewalls and routing gear are watched from remote locations to ensure we catch everything!

Power Specifications:

2 megawatts of dedicated power

MANAGED HOSTING SERVICES

Managed Services are support services that go beyond the standard technical support that every ODDTech.net's client receives. With managed services, you receive the support of a team of experienced, certified professionals, with specific knowledge about your solution. Your support team can provide support and consultation on customized hosting solutions and mission-critical applications. Managed Services provide an ideal solution for businesses who want to leverage the experience and expertise of ODDTech.net's staff and alleviate the costly and time-consuming task of building network infrastructure and hiring IT associates.

ODDTech.net has the ability to fully manage a business's hosting environment from the network layer all the way through applications performance. ODDTech.net' full suite of managed hosting services includes performance management, applications management, database management, hardware and operating system management, intelligent content distribution service, high availability data and computing services, storage services, managed security and firewall services and load balancing across multiple data center locations.

ODDTech.net's Managed Hosting Services are backed by industry-leading performance guarantees. Customers can choose from standard or custom SLAs that cover server and application availability, network availability and response times and resolution management.

Available Managed Services Include:

Dedicated Implementation and Support Team, including:

  • Account Manager
  • Project Manager
  • Network Engineer
  • Systems Engineer
Design Services:
  • Network Design Services
  • Applications Design Services
Hardware:
  • Procurement of Hardware
  • Assembly of Hardware
  • Configuration of Hardware
  • Hardware Sparing
  • Hardware Inventory
  • Hardware Management
Network and Network Security:
  • Network Intrusion Prevention System
  • Managed Intrusion Detection Services
  • Managed Firewall Services (with VPN Capabilities)
  • Firewall Administration
  • Managed Client VPN Services
  • Managed Security Services
Network security administration:
  • High Availability Load Balancing (set up, configuration, maintenance and support)
  • IP Address Allocation
  • Domain Name Services as required by the client
Operating System:
  • Installation of Operating System
  • Configuration of Operating System
  • All Operating System Patches and Upgrades
  • Operating System Optimization
  • Operating System Management
  • 24/7/365 maintenance and support of supported Operating Systems
Data Security:

Security of your data is vital. ODDTech.net's security response team continuously monitors and responds to security issues as they arise for the operating systems and applications that we support. When security patches or updates are released they are tested and then installed to protect your solution. As part of managed services, ODDTech.net will automatically install the security patches and updates for you.

Application:
  • Application installation and configuration
  • Application performance monitoring
  • Application management
  • Software patches and upgrades
  • 24/7/365 maintenance and support of supported applications
Database:
  • Installation and configuration of database
  • Database Administration
  • Software patches and upgrades
  • Database Monitoring
  • Server Clustering
  • 24/7/365 maintenance and support of supported Database Applications
Web Server:
  • Installation and configuration of http software
  • Software patches and upgrades
  • Server Monitoring
  • Server Clustering
  • 24/7/365 maintenance and support of supported Web Server Applications
Data Back Up and Restoration:
  • Back Up Administration
  • Daily incremental and full weekly backups
  • Point of time restores
  • 24/7/365 maintenance and support of SyncSort Backup Express
Storage:
  • Managed Storage Services
  • Monitoring / Reporting
In addition to the services listed above, ODDTech.net will provide you with regular status reports on your servers, as well as bandwidth reporting, via an account in an administrative interface tool. The following information will be available to the client.

Monitoring / Reporting:
  • Weekly Managed Care Letter
  • Server summary graphs
Server and Network MRTG graphs on the following:
  • Process load (server)
  • Amount of memory (server)
  • Amount of swap (server)
  • Number of context switches (server)
  • Number of active processes (server)
  • Percentage of CPU used (server)
  • Number of system calls (server)
  • Number of interrupts (server)
  • Errors per second (network)
  • Packets per second (network)
  • Bits per second (network)
  • Inbound and Outbound Bandwidth reports that the client can generate based on any specific timeframe (network)
  • Content checking (server)
Server Run Book / Run Log (network)

 


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